Reference

What ee33 Does With Your Information

When you open an account and use bKash, Nagad, or Rocket to fund it, we collect certain information to make that work.

Account DataPayment PrivacyCookie ControlsData RequestsContact Us

What We Collect and Why We Hold It

ee33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when registering — your name, contact details, and account credentials. When you make a deposit through bKash, Nagad, or Rocket, we record the transaction reference and amount to reconcile your account balance; we do not store your mobile wallet

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PIN or full wallet credentials on our servers. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and detect unusual access patterns. If you contact support, we keep a record of that exchange. We
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hold your data for as long as your account is active and for a period after closure as required by applicable rules in the regions where we operate. You can request a copy of your data or ask us to correct inaccurate records at any time
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through the contact path below. Access to our platform and the scope of data processing depends on your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or remove your personal data, or if you have a question about how we handle your information, our support team handles privacy requests directly. Send your request with your registered account details so we can verify your identity before acting on it.

Email Support Send your data request or privacy question to our support address. Include your registered email so we can verify your account before processing the request.

Live Chat Open the chat window from any page on ee33. Our team can log a formal data request on your behalf and confirm the next steps in writing.

Account Settings Some data corrections — like updating your contact number or address — can be made directly inside your account settings without contacting support.

HOW WE PROTECT YOUR ACCOUNT

Data Handling You Can Check

We apply standard security practices across every part of the account and payment flow. Connections to ee33 are encrypted via SSL, so data moving between your device and our servers is not readable in transit. Payment references from bKash, Nagad, and Rocket are stored in isolated records tied to your account ID, not to raw wallet numbers. We review access logs regularly to catch any sign of unauthorised entry.

SSL Encryption

Every page on ee33 runs over HTTPS. Your login credentials and payment references travel encrypted — no plain-text data passes between your browser and our servers.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Account data is kept while your account is open and for a defined period after closure. Once that window passes, personal records are deleted or anonymised in line with applicable regional rules.

Third-Party Sharing

We share data only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with fraud-prevention services. We do not sell your personal data to advertisers.

Privacy Questions Answered

These are the questions we hear most often about how ee33 handles personal data. If yours is not here, reach out through the contact paths above.

We collect your name, email address, contact number, and the details you provide during account verification. Payment references from bKash, Nagad, or Rocket are also recorded to match deposits to your account.

No. We never store your mobile wallet PIN or full wallet credentials. We record only the transaction reference and amount that the payment provider sends us to confirm a completed deposit.

Contact support via email or live chat with your registered account details. We verify your identity first, then send your data summary within a reasonable timeframe under applicable regional rules.

Yes. Submit a deletion request through support. Some records may be retained for a mandatory period after account closure as required by the rules of the regions where we operate, after which they are removed.

Only with payment processors — bKash, Nagad, Rocket — to complete transactions, and with fraud-detection services. We do not sell or rent personal data to third-party marketers under any circumstances.

Access to ee33 and the scope of data processing depends on your local law and whether your region is eligible. Check current availability and consult local regulations to understand how they apply to you.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoMymensingh Royal Cards

What ee33 Does With Your Information

Reach Us About Your Data

Data Handling You Can Check

Privacy Questions Answered

01 What personal data does ee33 collect when I open an account?

02 Does ee33 store my bKash or Nagad wallet PIN?

03 How do I request a copy of my personal data?

04 Can I ask ee33 to delete my account data?

05 Who does ee33 share my data with?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

Related pages

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